1. Overview

This Billing & Refund Policy ("Policy") governs payments, billing practices, and refund eligibility for all services, products, platforms, and resources (collectively, the "Services") provided by PsyData Labs L.L.C.[cite: 384]. This Policy is incorporated into and forms part of the Terms of Service and, where applicable, the Master Services Agreement (MSA)[cite: 386].

2. Payment Terms

• All fees must be paid in accordance with the applicable pricing, invoice, and agreement[cite: 388].
• Payments may be required in advance, upon delivery, or based on milestones[cite: 389].
• The Company reserves the right to suspend Services for non-payment[cite: 389].

3. Pricing and Billing Models

Services may be offered under various structures, including:

• Subscription-based pricing[cite: 392].
• One-time purchases and usage-based pricing[cite: 393, 394].
• Custom enterprise arrangements[cite: 395].

Specific terms will be defined in the applicable agreement, such as an MSA or Statement of Work (SOW)[cite: 396].

4. No Refunds for Digital Products

Unless otherwise explicitly stated, all sales of digital products, software, data solutions, and downloadable content are final and non-refundable[cite: 401].

This includes, but is not limited to:

• AI/ML tools and analytical outputs[cite: 403].
• Data analytics results and research data[cite: 404].
• Training materials and intellectual knowledge resources[cite: 405].

5. Service-Based Refunds

For professional services (e.g., consulting, custom analysis), refunds are not guaranteed and are considered on a case-by-case basis[cite: 407, 408]. Factors include the scope of work completed and the resources expended[cite: 410, 411, 412].

6. Subscription Services

• Billing is recurring unless canceled prior to the next cycle[cite: 416, 417].
• No refunds are issued for partial billing periods unless required by law[cite: 418].
• Cancellation does not entitle the user to a refund unless explicitly stated in a primary agreement[cite: 423].

8. Chargebacks and Disputes

Users agree to contact PsyData Labs before initiating a chargeback[cite: 425]. Improper chargebacks may result in immediate suspension or termination of Services, denial of future access, and potential legal action[cite: 425, 426, 427, 428].

10. Enterprise Arrangements

For enterprise clients, billing and refund terms are strictly governed by the Master Services Agreement (MSA) or Statement of Work (SOW). In any conflict, the MSA or SOW takes precedence[cite: 435, 436, 437].